Please don't delay placing and paying for your order, as plants are allocated to orders on a first come first served basis, so delaying may mean you miss out.
Plants are shipped as bare root rhizomes.
Orders placed from NOVEMBER to AUGUST are shipped after flowering in September.
Orders placed in SEPTEMBER and OCTOBER are normally dispatched within 10-14 days. This is of course all weather dependant. If flower spikes start to form we delay digging and dispatch.
Orders are shipped, in order by Royal Mail.
Boxes are amply sized and your items are well-protected.
We do not post plants in pots, so please replant the rhizome as soon as possible after receipt. Refer to our blog for the best planting techniques.
In our busy periods or in extreme weather conditions there may be a slight delay as we may be unable to dig your order from the stock beds.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items into one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Your package will be dispatched at your own risk, but special care is of course taken to protect the plants.
We can not be held responsible for lost or missing orders. If you would like your delivery 'tracked' or insured please get in touch, but there will be additional costs.
With effect from 1st January 2021 we can only ship to UK addresses. The increased legal and biosecurity requirements have unfortunately made international shipping prohibitive.