Please don't delay placing and paying for your order, as plants are allocated to orders on a first come first served basis, so delaying may mean you miss out.
Plants are shipped as bare root rhizomes.
Order placed from December to March are shipped in April (if the weather permits).
Order from April to August are shipped after flowering in August/September.
Orders placed September to November are normally dispatched within 7-10 days.
This is of course all weather dependant. Once flower spikes start to form we delay digging and dispatch until Aug/Sept.
Orders are shipped, in order by Royal Mail.
Boxes are amply sized and your items are well-protected.
We do not post plants in pots, so please re plant the rhizome as soon as possible after receipt. Refer to our blog for the best planting techniques.
In our busy periods or in extreme weather conditions there may be a slight delay as we may be unable to dig your order from the stock beds.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to the total weight of the shipment. We advise you to group your items into one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
Your package will be dispatched at your own risk, but special care is of course taken to protect the plants.
We can not be held responsible for lost or missing orders sent by Royal Mail or Parcel Force. If you would like your delivery 'tracked' or insured please get in touch, but here will be additional costs.
With effect from 1st January 2021 we can only ship to UK addresses. The increased legal and bio security requirements have unfortunately made international shipping prohibitive.